Investing in People for a Stronger Business
13 October 2025
TEX Plastics believes in fostering a culture of continuous learning and career progression. This philosophy is perfectly exemplified by Paulina, the Value Added Department Supervisor at our Barnstaple facility.
Paulina's journey from machine operator to a key supervisory role showcases the opportunities available to dedicated employees. Her latest achievement—successfully completing the ESOL Level 2 City & Guilds Writing exam—further solidifies her value to the company and our customers.
What is ESOL Level 2 City & Guilds and Its Impact on Her Role?
The ESOL (English for Speakers of Other Languages) Level 2 City & Guilds qualification is a nationally recognised certification that demonstrates a high level of proficiency in English communication, specifically in reading, writing, speaking, and listening. At Level 2, the focus is on developing practical, professional communication skills required for the workplace and everyday life.
For Paulina, this latest qualification, which she completed with Petroc College, is a significant milestone. It builds upon the City & Guilds English qualification she earned last year. By mastering the writing component at Level 2, Paulina has enhanced her ability to articulate complex information clearly and accurately. In her role as Value Added Department Supervisor, this directly benefits her work with customers. She can now draft more detailed reports, respond to technical inquiries with greater clarity, and communicate effectively in written correspondence, ensuring a higher level of service and confidence for TEX Plastics' clients.
"Paulina's story is an inspiration and a true testament to the career paths available at TEX Plastics. She started with us as a machine operator in 2008 and has consistently shown a desire to learn and grow. Her hard work and dedication led to her promotion to supervisor, a role where she now manages a vital part of our operation.
Paulina is a highly valued team member whose attention to detail and commitment to quality are second to none. The Value Added Department is crucial to our business, as it's where we complete the final, precise finishing touches on our components before they are shipped to customers. Her ability to lead this department and now communicate with even greater fluency is a huge asset.
We are incredibly proud of Paulina for her dedication to personal and professional development. Her success highlights our commitment to providing our employees with the tools and support they need to progress and excel."
Kevin Payne, Operations Director, TEX Plastics
What is ESOL Level 2 City & Guilds?
The ESOL Level 2 City & Guilds qualification is designed for individuals whose first language is not English, but who need to demonstrate a high standard of written communication for professional or academic purposes.
At Level 2, candidates are expected to:
- Write clearly, accurately, and with appropriate tone for different audiences.
- Communicate complex ideas effectively.
- Use correct grammar, spelling, and punctuation to a high standard.
- Adapt writing for technical, customer service, and administrative contexts.
For Paulina, this qualification is directly relevant to her supervisory role. Her improved written communication skills mean she can:
- Prepare clear and concise production reports.
- Write accurate and professional customer updates.
- Communicate technical details effectively with clients and suppliers.
- Support her team with training documentation and quality control procedures.
This not only strengthens internal efficiency but also enhances TEX Plastics’ customer service by ensuring accurate, professional and timely communication.